My Approach
I Empower Scaling Companies in crafting exceptional client experiences. Through the development of thriving Client Success and Commercial teams, I ensure your entire organization delivers best-in-class services to grow your business.
I Elevate Leadership Teams to pinpoint and conquer the challenges hindering their ability to inspire and empower their teams to reach new levels of success.
Electronic Medical Records Company
Client Success Advising
With the launch of a new product and many new faces on the executive team, the client needed to hire CX leadership but felt they needed a baseline assessment before making that key hire. The executive team and I worked together to optimize its organizational structure, improve customer retention, enhance customer segmentation strategies, refine key performance indicators (KPIs), and establish effective measures for monitoring client sentiment.
Pre-Seed HealthTech Startup
Founder Coaching
With a promising product idea, clinician founders needed a strategic thought and accountability partner. Together I helped them gain confidence and prioritize their to-do list to hone their pitch deck, meet with funders and take the next steps on realizing their goals.
Real Estate Executive
Maternity Leave Return To Work Coaching
Faced with the challenges of becoming a working parent in a high profile role, we worked together to find balance in this phase of life.
Let’s Talk
A complimentary discovery call is available to learn about Anna’s style and assess fit. Not ready for a call? Send an email to hello@shineadvising.com